Rant about Usertesting

Yesterday something really strange happened. I was grinding as usual and wanted to complete a $10 study by uploading the recorded file. So i start the upload and it finishes. So far so good, at least that's what i think. After the upload completed successfully, i wanted to return to my dashboard to see if other studies are available, but suddenly the website isn't loading anymore. So i check my internet connection and phone to see if the app still works or my internet cut out (which it didn't). Neither the website nor the app are available at that point so i wait a few minutes (about 30). I reload the page and it works again. However, the website shows me that i haven't completed my last test and whether i want to continue where i left off or not. So i click on continue. I'm immediately forwarded to a site telling me that i have completed the test and that the recordings have been uploaded successfully. Great i think, let's continue with the grind. So i return to my dashboard and i'm faced with the same status as previously mentioned again aka "you haven't completed your last test click to continue". I do so a couple of times and the cycle repeats. So i decide to open a ticket and tell support what just happened and which state my account is stuck in. I go into very much detail, provide multiple screenshots of the current situation and mention that i would like to get this issue resolved without losing an hour of my time and the $10 reward. Fast forward to the next day and my ticket has been deleted and the test i was participating in is nowhere to be found again. It simply vanished. Support is also ignoring all my further requests an i feel cheated on.

The only good thing is that my account got unstuck from the uncompleted-test-limbo. However, i'm not sure if i want to waste more time with their site as long as it isn't running stable and suport is ignoring my requests.

Rant ende.

submitted by /u/voxcon
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source https://www.reddit.com/r/beermoney/comments/16zr995/rant_about_usertesting/