Crowdtap verification issue - any advice?

I'm trying to get my Crowdtap account verified and customer service has been responding although slowly. They say they have no record of me at my current or previous address, and are now asking if I used my real name (I did).

Where are they pulling these "public records" from? Any pointers on how to resolve this?

This is insane. I'm trying to get a $5 gift card, not access to the White House.