Confused w Lootup

so im tryna do lootup surveys and whenever i click on them they just go to a tab, it closes, and shows it with a gray check. kinda new to lootup idk why this is happening or if maybe i just cant do surveys? any help is appreciatedd.

What it looks like

submitted by /u/Tryingbestbutfailing
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source https://www.reddit.com/r/beermoney/comments/18lubon/confused_w_lootup/