Checkpoints delayed gift card … again

The past few years it has always been a hassle to actually get my gift card from Checkppints. They say you will get it within 14 days but it actually takes months. I’m still waiting on my redemption from December.
Last time I got it finally after 2 months and writing to email support 3-4 times asking about it.
Is this normal for others? Any tips on how to get it faster?