Prolific.co unable to complete verification

Hi everyone. I was on the Prolific.co waitlist for just over a month and was accepted yesterday! I verified my phone# just fine but am now stuck on the step 2: trial study of the verification process. I completed the study, but cannot seem to get past step 2...it is still showing the "take trial study" button and won't let me continue on to Step 3 to verify ID. I took the trial study a 2nd time, but still no change. Anyone else experience this? I did submit a support ticket. I also tried posting on their subreddit but for some reason, I am unable to do so. Any advice would be much appreciated as I'm eager to get started. Thanks!

submitted by /u/jrf1025
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source https://www.reddit.com/r/beermoney/comments/uixdj3/prolificco_unable_to_complete_verification/