Difficulty Redeeming Pollpay Payout

Has anyone else ever had any issues redeeming money from Pollpay? I’m trying to do so for the first time and both the app and desktop version are giving me difficulties.

submitted by /u/KingHtut
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source https://www.reddit.com/r/beermoney/comments/rbzv01/difficulty_redeeming_pollpay_payout/