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YSense support rep doesn't seem to understand English (or the actual issue) — anyone else deal with this?

September 22, 2026

Sent a ticket to YSense Zendesk (Prodege) about an issue. Got assigned to a rep (know their full name), sent clear screenshots, explained the problem directly. Their replies either don't make sense in English or keep bringing up stuff I never mentioned...like they're mixing up my ticket with someone else's.

Anyone else run into this with YSense support? How'd you get it resolved?

I am considering getting the client involved because they are sending the final survey this week?

The client sent a laptop and participants used it for 90 days. We get payment after each survey on Ysense during the 90 day period. The final survey will pay $225.

submitted by /u/East_Weekend_3609
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source https://www.reddit.com/r/beermoney/comments/1wna2pp/ysense_support_rep_doesnt_seem_to_understand/
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