question for the sub about topcashback

I created a topcashback account a long time ago but i stopped using it at some point because I was having issues logging in and i couldn't figure it out for a while so I just gave up using it. the earliest transaction on my account is from 2015 and the last is from 2020 so it's been about 6 years since i've used it.

the account is still active and shows that I have less than $2 in it right now. I was able to get back in some time around the end of last year but i didn't try using the service again until a few months ago. I tried 3 purchases between 2 online stores and I never received credit from any of them, the transactions still aren't even listed as pending, or even that I clicked thru to those sites. I waited the period I needed to wait and I contacted support and opened tickets for those missing transactions. it looks like I submitted the tickets 6 days ago but when I check the status of them they are all still on the 1st step 'received' with the message "We're almost done preparing your claim to send to the retailer" and hasn't moved yet.

my question is, how long does it usually take for them to move thru the missing claim process? should it be further along by now? I know there is a nudge option but they specifically say it probably won't do anything to use it. i was going to wait until it reached 7 days before doing it anyway but should I just do it now?

has anybody else here used the missing claim feature? how long does it usually take to get your missing cashback?

submitted by /u/WhiteKenny
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source https://www.reddit.com/r/beermoney/comments/1tw0jx3/question_for_the_sub_about_topcashback/