What does this mean?? *Cloud connect

I recently created an account on Cloud connect and completed the verification stage. They said they will get back to me via email for the next step but after few days it says on the bottom of the page "We are unable to grant you access to projects at this time".

Does this mean I've been added to the waitlist or what's happening?? I made sure I never used AI to answer the questions in the onboarding process.