FocusGroup.com/Sago

I completed a Zoom interview. I was told I would receive my points in two weeks. It's been almost a month and email support is no help. I keep getting canned responses that they contacted their "concerned team" about it and they will let me know when they hear back.

Will I eventually get the points? I've only ever completed physical surveys and had no problems. This is my first live interview with them and if this is the norm, I won't be doing another one!