Crazy thing happening with "Capital One Shopping" cashback why?

So I have used Cap One shopping for a year and gotten back HUGE amount of money I love it!

I have been getting 25% CB at Chewy for 4 straight months on my dog and cat food but after installing fresh Windows and formatting (clean install) I am only seeing .5 and 2%, what could have happened?

submitted by /u/palepatriot76
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source https://www.reddit.com/r/beermoney/comments/1kk0eoq/crazy_thing_happening_with_capital_one_shopping/