Is anyone having problems with Crowdtap not approving your gift cards this past week?

I requested a gift card last Monday, but it’s been over a week and it’s still stuck at “pending.” Usually takes about 1-3 days to get them approved but not sure what’s going on. I even did an interview through them a week before that and they replied back within few hours, yet when I emailed support about the gift card delay I’m not getting any response.