Update: UserTesting & IntelliZoom Account Bans

Just a quick update on my previous post regarding the permanent deactivation of my UserTesting and IntelliZoom accounts.

The good news is that all outstanding payments have now been received, so the $700+ payment issue has been resolved.

However, the main issue remains: neither UserTesting nor IntelliZoom has responded to any of my communications or provided a clear explanation for why my accounts were permanently deactivated.

Despite multiple attempts to contact them, I’ve received no meaningful response, explanation, or opportunity to appeal.
To make matters worse, I’ve also been banned from r/UserTesting, where I was trying to discuss my experience and seek advice from other contributors.

I’ve since discovered that the subreddit is moderated by people associated with UserTesting, which raises further concerns about transparency and whether contributors can openly discuss complaints.

I’m pleased the money has been paid, but that doesn’t excuse the complete lack of communication or accountability.

Why is it so difficult to get a straightforward explanation for a permanent ban? And why should contributors be silenced for raising legitimate concerns?

Has anyone else experienced something similar?
I’ll continue to update this if I ever receive a proper response.

submitted by /u/Ok-Order4191
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source https://www.reddit.com/r/beermoney/comments/1xnolir/update_usertesting_intellizoom_account_bans/