Card cash depleted balance

I tried to sell a gift card on card cash for the prepaid Mastercard it had 500 dollars on it then I got an email that there was no balance and it was rejected has anyone dealt with this before?

submitted by /u/Reasonable-Spread776
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source https://www.reddit.com/r/beermoney/comments/1hd4s1y/card_cash_depleted_balance/