UserTesting - problem typing answers. Anyone else?

Something's wrong with r/usertesting and I can't post, so I'm posting here. Ironic, given my reason for posting.

I just did a test about ID[dot]me and had a massive amount of trouble with questions that required typing. Only some of the letters on the keyboard worked. Many of the other keys did things like put it into full screen, cause pop ups of various kinds, etc. I couldn't even report it due to this issue of not being able to type! The researchers will see what was happening with my recording screen, and I verbally answered all the questions I could. I also discovered at the end that some keys worked if I capitalized them, but only some of the time--like, sometimes "D" worked when "d" wouldn't, but then the next time I tried, something popped up.

I tried everything I could to figure it out/fix it--turned off adbllocker, tried a different browser, reloaded, etc. I recently updated the app, so that shouldn't be a problem. I'll report this to UserTesting, too, ofc, but I'm curious if anyone else has experienced this.

I've had SO MANY technical issues with UserTesting--both desktop and app--and I'm seriously considering just stopping, which is annoying. I don't make a ton on there, but every little bit helps right now. Their IT team really needs to do better.

submitted by /u/RealisticOptimist42
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source https://www.reddit.com/r/beermoney/comments/1dnnl1h/usertesting_problem_typing_answers_anyone_else/