Rejected by prolific, ID issue

I signed up for prolific a month or so ago. Was accepted within a few weeks. No available studies but I keep checking. Then I got a message that they couldn’t confirm my ID and that I needed to delete my account. I’ve emailed them but no reply so far. Is that it? I am out permanently? Can I re-apply or give them a different ID for them to check? As I said, I’ve emailed them but they haven’t responded, I just get the same message that I have to delete my account

submitted by /u/SpeedyGoneGarbage
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source https://www.reddit.com/r/beermoney/comments/171uy4b/rejected_by_prolific_id_issue/