Mistplay problem

ive got a problem, whenever i try to face verify on mistplay it doesnt do anything, attached is a video showing what happens (this happens on my phone and laptop) also ive contacted support with no response

Edit: i cant attach videos

submitted by /u/ShadoList_yt
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source https://www.reddit.com/r/beermoney/comments/13qqian/mistplay_problem/