Resetting the Neilsen Homescanner

To those who are using Neilsen Homescan device to scan their grocery items, do you know how to reset the scanner? Mine keeps saying to plug in the usb cable even though it is plugged in well and I'm connected to the internet.

submitted by /u/keekcat
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source https://www.reddit.com/r/beermoney/comments/12vnadv/resetting_the_neilsen_homescanner/