UserTesting Help - Super New to Beer Money

Not sure if a broad post like this is okay but I'm a little bit stuck. I've signed up to a bunch of different websites and have done okay so far on Validately and Intellizoom, but for some reason, I get rejected for every single test on UserTesting.com - Like every single one. Not only that but I get rejected from the very first question.

I don't understand what's going on? Has anyone had a similar issue?