PlaytestCloud refuses to pay

Just a fair warning to those considering or already engaged in using PlaytestCloud that they have now multiple times refused to pay me for my tests. Most recently they said they would pay for a 3 hour test (with four corresponding survey/questionnaires) $28.50. Their reason for paying was not following the "special" instructions. However, I stated and repeated their instructions during the recording and many times referenced that I was following their instructions to the tee. Despite reaching out to their community manager, they refused to pay altogether.

I would just say to be wary, I've used them in the past and often their tests are way too much effort for what they actually pay. Then to not pay based on some subjective standard is absurd to me. If anyone has had success in getting paid when they refuse to pay please let me know.

submitted by /u/mattrickswayze21
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source https://www.reddit.com/r/beermoney/comments/lnolmx/playtestcloud_refuses_to_pay/