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trying to connect to vps but always fail

I'm trying to open this vps using Windows 7 remount desktop program but she always fail, she tell me a lot of errors like the server is not active , time out etc.. but I'm sure she are active might be its a problem from the provide.
I have tried also to connect using other remount desktop software like anydesk for Windows, Microsoft remote disktop for Android etc.. And I have used 100kb/s wifi

Any one here will test it?
This is the info
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trying to connect to vps but always fail

by sunnymaker via TBN

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