Mobile Performance Meter Help

Hello Folks. Good day! I tried mobile performance meter, and it was great. I got 7 dollars in a day or two, though now I need help. I wanted to redeem 150 coins for 1 dollar virtual visa giftcard, but whenever I click redeem, I get an email saying that it has been ordered, and I should be receiving it soon. I did not, however, and whenever I go back into the app, it says "Canceled" next to the purchase and I get my coins back. I did not try to hack or glitch. Any help?

submitted by /u/Crabdul
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source https://www.reddit.com/r/beermoney/comments/bswdtl/mobile_performance_meter_help/