Panel Pro profile issue

Has anyone had any issues with the identity verification not completing on your Panel Pro profile? I’m trying to redeem my incentives on there but it’s requiring an ID verification which I’ve done so many times and it says something along the lines of “success, you pass, and continue!” on the third party verification vendor but when I go back to my Panel Pro profile it doesn’t show as completed so I can’t redeem my money!? 😩! I have emailed any and every support email I could find for User Research International and Panel Pro but they haven’t responded to my emails yet, it’s kind of getting annoying and it’s rude! lol.

submitted by /u/Live_Let_1789
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source https://www.reddit.com/r/beermoney/comments/1uqgwbg/panel_pro_profile_issue/