Unethical practices by Defined AI - Neevo

I’m writing this because I’m still reeling from what just happened to our team, and I need to know if we’re the only ones. We’ve been working since late last year as a vendor for Defined AI on their Neevo platform and the way they just handled our final delivery feels incredibly wrong.

Our team spent five months transcribing and validating a huge dataset consisting of thousands of hours of audio. We were in touch with their PMs almost every single day. Our work was passing their internal checks, we were hitting every milestone, and everything seemed to be on track.

Then, the "Final Submission" happened, and things got strange.

After we turned in the final dataset, the client went completely silent for nearly two months. They only reached out again a few days before our final (and very significant) invoice was due, suddenly claiming the entire project, months and months of labor, was a "total failure."

The most frustrating part?

• Neevo platform is buggy, we have been basically doing free QA reporting platform bugs.
• Project requirements in terms of tagging, validating etc. kept changing.
• They are using quality scores as an excuse to reject everything, but they won't show us the data or the reports to prove it.
• We mutually agreed on a one-month window to fix some remaining issues, but they cut us off and cancelled the whole project after just a week.
• It honestly feels like a calculated move to keep the work product while finding a "technicality" to avoid a six-figure payout.

Our linguists put all their efforts into this for five months, and to be told right at the finish line that "none of it counts" is devastating. We aren't going to just walk away from this. We’re currently in the process of hiring a debt recovery lawyer to fight for our team and the work we delivered.

Has anyone else dealt with a massive "blanket rejection" like this from Neevo / Defined AI?

P.S. Also another important point, Daniela Braga, Founder and CEO of Defined, frequently advocates for ethical AI at conferences and on LinkedIn, I would say there is a disconnect between her public stance and the company’s internal practices.

submitted by /u/Impossible_Fox3387
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source https://www.reddit.com/r/beermoney/comments/1rf5w1g/unethical_practices_by_defined_ai_neevo/