Testerup support for an issue. Something seems off to me.

This is from testerup. Basically I sent in a request because I think I messed up on the download (first report will explain.) usually when I email or write I tend to list stuff off but then it can come off more aggressive than I mean and I’m worried I did that here.

My first report: I went to download the new game bonk bonk tribe through the link in the app but I didn’t have enough storage so I deleted somethings and then pressed on the app on my home screen to finish downloading. I don’t know if this messed something up but the app isn’t showing that I downloaded it and wanted to see if it did mess something up. I’ve gotten a little far into the game already.

I then provided some attachments to show how far I had gotten.

I got this response back earlier today: Hi,

Thank you for your patience.

We investigated your claim and discovered that you did not comply with the requirements set forth in our Terms of Service, which caused your rewards to be rejected.

Please remember that the use of any prohibited systems, such as VPNs or other third-party software, that could impact your in-game progress are strictly forbidden. You can review all the requirements in our Terms of Service.

We appreciate your understanding. Best regards

I just sent this around twelve minutes ago: What do you mean don’t comply with the terms of service? I’ve done multiple game rewards before with no problem and I never used a VPN or third party software on the games or the tester up app. The only time I use a VPN is for school to access discord and there’s been a strike for teachers where I live which has lasted 3 weeks meaning I haven’t had to use it. I have not used a VPN for at least four weeks and since then I have gotten rewards with the game drop away no problem, it’s just this game I’m having issues with. I have never opened any of the games with a VPN on.

Did I come across too aggressive? Also something about this doesn’t sit right with me since either one or two days before I downloaded another game and it was perfectly fine and I haven’t used a VPN between the two. It just seems weird it would just be a problem now.

submitted by /u/Huntedsparrows
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source https://www.reddit.com/r/beermoney/comments/1ojks02/testerup_support_for_an_issue_something_seems_off/