Warning: Stay away from Sago at all costs.

I did a study with them back when they were Schlesinger Group and they were excellent. I made the mistake of thinking they would still be a reliable option and did another study with them 2 months ago, and still haven't gotten my incentive payment. Over these 2 months of waiting, they've locked my account 3 times for stupid reasons like misreading my ID and accidentally marking it as invalid. Just today, they unlocked my account and then locked it again after a few hours.

Customer service is nonexistent-- if you email them, you'll be lucky to receive a response. Their phone number is useless; if you call it, it just plays a message telling you to email them and then disconnects. No doubt they've had to remove their customer service line due to the sheer amount of people they've pissed off. I've had some luck with calling the corporate number for their US office headquarters, but sometimes the call drops after a few minutes due to them outsourcing all their customer service from India.

At this point, I'm convinced that they just don't have the money to pay people's incentives and they do whatever they can to get you to give up on getting paid. Just take a look at their TrustPilot and BBB pages-- I wish I had before I signed up for a study with them. I've seen reviews from people saying they've been waiting upwards of a year for their payout. Do yourself a favor and stay far, far away from this fraudulent company.

submitted by /u/Accomplished-Week387
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source https://www.reddit.com/r/beermoney/comments/1mvnbmf/warning_stay_away_from_sago_at_all_costs/