Ipsos iSay Visa Incentive Survey

I use the Ipsos iSay app and have had a good experience so far. Early February I took their "visa incentive" survey which was allegedly a partnership with visa to review purchases over x number of years for a study. I provided my consent and was to get $20 in 3-4 weeks. I was provided the email visa_support@ipsosopinions.com and instructions to email them with any concerns.

Weeks later, still no reward. I email the provided email address, no response. Week and a half later email again, no response. Go through support, they're useless. Can't help me without a survey ID. Well, I've taken a lot of surveys and I can't be certain which one is the correct survey ID. I've sent them what I think may be the right ID but I'm not sure. Regardless, considering their study has a) all my info including email address and visa info and b) a specific support email that is dedicated to this study I'd assume it shouldn't be hard to look in their database for the study and see what is going on.

Has anyone had either a good or bad experience with the Ipsos Visa Incentive survey? I am flabbergasted that their communication has been so bad, especially since even now I still haven't received any response from visa_support@ipsosopinions.com

submitted by /u/8yearsfornothing
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source https://www.reddit.com/r/beermoney/comments/1jioqnu/ipsos_isay_visa_incentive_survey/