Google Play Gift Card Issue

Basically the title, I withdrew a 5 dollar gift card, but when I went to redeem it, it said that I need to give more info? I've searched this issue with no solution insight. Is there anyway to fix this?

submitted by /u/goobleduck
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source https://www.reddit.com/r/beermoney/comments/1e4rrpw/google_play_gift_card_issue/