Play time apps not counting play time

Hello. I use apps like money well and cash em all on an old phone and after cashing out a few times I noticed the app stops counting my play time. Is there any way to fix this? Would resetting the phone and starting on a fresh account work?

submitted by /u/bigbaldladphil
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source https://www.reddit.com/r/beermoney/comments/1d4sw31/play_time_apps_not_counting_play_time/