Can I overturn a rejection on cloud connect by contacting support?

Got my first rejection on cloud connect, I contacted the researcher and did the whole suck up thing which always worked for me on prolific but I haven't heard back. It's been 7 days, can I contact support directly? I haven't had to deal with this on cloud yet

submitted by /u/bipolargecko
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source https://www.reddit.com/r/beermoney/comments/19582q4/can_i_overturn_a_rejection_on_cloud_connect_by/