Amazon tells me I'm breaking Gift Card TOS
Recently I placed an order worth nearly $900 on Amazon and I paid using a gift card. Then shortly after I got this email from Amazon:
"Hello,
We have canceled your order and voided the Amazon gift card balance used in the purchase.
We took these actions because you tried to use Amazon.com gift cards that are in violation of our terms and conditions. We cannot reissue the Amazon.com gift cards or reimburse you for these funds. Please note that if you purchased your Amazon gift card from a retailer, or obtained it from a third party, they won't be able to reissue the gift cards or reimburse you for these funds.
If this activity continues, we may take a permanent action on your account.
If you believe we took this action in error, please reply with an attachment of the gift card purchase receipts or other documentation of gift card ownership such as an email or sms from the sender of the gift card, or and image of the physical gift card. When sharing the document, be sure that the name, address, payment type, and relevant transaction information are clearly visible."
I tried replying back to the email asking what TOS I broke and the gift cards in question but they haven't responded.
Here's the problem. I've redeemed so many gift cards from beermoney with a balance over $3000 that I don't know which gift card(s) they are referring to. When I contacted a customer rep about it they had no clue. They just told me the order was canceled and to try it again and I won't get charged until they ship. But I actually did get charged right after placing the order and they couldn't see that.
I feel extremely powerless fighting a giant like Amazon. I have no idea what should I do.
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source https://www.reddit.com/r/beermoney/comments/13xgz6x/amazon_tells_me_im_breaking_gift_card_tos/
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