What actually happens at retailers during a missing cashback claim?

I’m just curious if anyone had info on the behind the scenes on Missing Cashback Claims.

Luckily I don’t have to ever do them often, but it’s so confusing.

I just don’t understand how if I have emails, delivery confirmation, card statements, and more to prove I did make a purchase, why does it take months to verify at the retailer?

It just seems comical that while I could prove in a court of law within a minute that I made a successful order, retailers need months to verify…..

submitted by /u/ReddiePenguin
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source https://www.reddit.com/r/beermoney/comments/vpm14l/what_actually_happens_at_retailers_during_a/