Fetch Rewards gift card not working

So, this is my first purchase on fetch rewards, a $10 google play gift card. I tried redeeming it in the google play store, and each time it says "We need more info to redeem your gift card. Send us details.". When I click the link, it brings me to this site requesting info about the gift card and the purchase, which is a problem as this card is from fetch rewards, all I have is the code. What should I do from here?

submitted by /u/thepoorbulliedflower
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source https://www.reddit.com/r/beermoney/comments/upm6bn/fetch_rewards_gift_card_not_working/