(FreeCash) Anyone having issues with cashout via Paypal?

Hi! So I’ve requested 2 cashouts ($20 and $5) via Paypal today but when I try to redeem it on Tremendous it says “payout canceled, action required” I already sent a mail about this but wanted to ask. I’ve used it twice till now (2 payouts each $5) now I don’t understand the problem. Maybe it’s something technical? Anyone have an idea?