OneOpinion One Short

I received an email from OneOpinion that I have been flagged. I have done nothing to deserve this but I guess they don't want me to do surveys anywhere but my phone. I visit the library also and have done some surveys. I'm not sure what to do. I tried to explain that to them but to no avail. By the way, I have around 11000 points towards the 25000 needed for payment.