GrabPoints account reivew

I requested my first pay out the other day and it was canceled last night and I got this in an email.

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Hello,

After reviewing your account, we require a security check to verify your identity. You only need to complete this once. Please send scans of the following:

1) A bill from any utility or service company with your name on it (you can black out your account number) at the address that you submitted as your home address.

2) A picture ID issued by your state or employer.

We appreciate your cooperation in this matter. Once we have the required information, we will review your documents and continue the verification process. Please be assured that your information is secure and safe. This step is simply required to keep fraud low so that our loyal members can continue to receive high payouts and fast payments.

Thanks,
GrabPoints Support

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Is this normal?

submitted by /u/anbus82
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source https://www.reddit.com/r/beermoney/comments/dm4shb/grabpoints_account_reivew/